Important Dates
Call For Presenters Deadline:
May 24, 2024
Submit Now!

iConnect 2024 Conference:
October 28-30, 2024
Omni Austin Hotel Downtown (Austin, TX)
Visit the Conference Website

Breakout Presentations & Workshops:
October 29-30, 2024

Each year at iConnect, we shine a light on our clients’ achievements. Whether you share a new implementation journey or reveal how your organization has transformed an existing solution, we invite you to showcase your success stories with KUBRA products. Join industry leaders and innovators in a collaborative environment where ideas are exchanged and collective learning shapes the future.  

Past presenters include organizations such as City of Charlotte, CPS Energy, JEA, Lakeland Electric, Oklahoma Gas & Electric, PG&E, PNM, and many others! 

Each presentation will be 45 minutes. Although a question and answer period is not mandatory, allowing 10-15 minutes for discussion at the end of your presentation is highly encouraged.

Perks of Participating
As a presenter, enjoy a complimentary 2-night stay at the Omni Austin Hotel Downtown and free iConnect 2024 registration.* This is your opportunity to contribute to a dynamic exchange of knowledge. We look forward to hearing your unique insights and cultivating a community of shared learning. 

Topics of Interest
To spark your creativity, we’ve identified topics of interest:

• Using AI to improve the customer experience
• Alerts and self-service tools for managing billing, payments, and outages
• Implementing solutions with a focus on PCI compliance
• Programs for addressing the unbanked and underbanked populations
• Best practices for enabling customer feedback
• Impact of a bill redesign on customer behavior (e.g., program adoption, e-bill awareness, on-time payments)
• Solutions that are driving e-bill adoption, impacting customer engagement, and improving customer satisfaction
• Influence of marketing tactics to increase e-bill adoption
• Using data to drive business decisions
• Benefits of using an omni-channel solution for billing, payment, and customer communications
• Advantages of offering water analytics to customers
• Expanding use cases for online outage maps and mobile apps
• Digital wallets (e.g., customer adoption barriers and what billers should do to drive awareness)
• Introducing in-person payment channels to expand the payment network to support various customer preferences for bill payments
• Outcomes for upgrading your payment offerings

Selection Process
All submissions will be reviewed and assessed based on originality, relevance/timeliness of the topic, actionable learnings, and overall fit with the conference program. Topics that demonstrate an innovative approach and/or focus on projects completed within the past two years are of particular interest.

To ensure the conference agenda maintains a high standard of quality, we ask Vendor/Consultant submitters to partner with a KUBRA client to tell their story. Presentations should be informative experiences, not sales pitches. Further, Vendor/Consultant participation is limited to approved and contracted iConnect Sponsors only.

KUBRA reserves the right to combine submitted abstract "topics" into panel discussions or workshops and edit titles, objectives, and summaries as needed.

We appreciate all submissions, but only successful presenters will be contacted due to limited slots.

For more information, contact us at iConnect@KUBRA.com.

*Complimentary hotel accommodations will be for one standard room at the Omni Austin Hotel Downtown on October 28 and October 29 only. Complimentary accommodations will be provided to a maximum of one speaker per utility per selected breakout session/workshop. Free iConnect registration will be provided for up to two speakers per breakout session/workshop (from the same utility).